179 lines
3.5 KiB
HTML
179 lines
3.5 KiB
HTML
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
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<HTML
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><HEAD
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><TITLE
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>Some users are constantly being forced to relogin</TITLE
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><META
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NAME="GENERATOR"
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CONTENT="Modular DocBook HTML Stylesheet Version 1.79"><LINK
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REL="HOME"
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TITLE="The Bugzilla Guide - 3.4.2
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Release"
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HREF="index.html"><LINK
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REL="UP"
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TITLE="Troubleshooting"
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HREF="troubleshooting.html"><LINK
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REL="PREVIOUS"
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TITLE="Everybody is constantly being forced to relogin"
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HREF="trbl-relogin-everyone.html"><LINK
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REL="NEXT"
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TITLE="index.cgi doesn't show up unless specified in the URL"
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HREF="trbl-index.html"></HEAD
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><BODY
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CLASS="section"
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BGCOLOR="#FFFFFF"
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TEXT="#000000"
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LINK="#0000FF"
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VLINK="#840084"
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ALINK="#0000FF"
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><DIV
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CLASS="NAVHEADER"
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><TABLE
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SUMMARY="Header navigation table"
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WIDTH="100%"
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BORDER="0"
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CELLPADDING="0"
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CELLSPACING="0"
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><TR
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><TH
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COLSPAN="3"
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ALIGN="center"
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>The Bugzilla Guide - 3.4.2
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Release</TH
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></TR
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><TR
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><TD
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WIDTH="10%"
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ALIGN="left"
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VALIGN="bottom"
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><A
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HREF="trbl-relogin-everyone.html"
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ACCESSKEY="P"
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>Prev</A
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></TD
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><TD
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WIDTH="80%"
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ALIGN="center"
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VALIGN="bottom"
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>Appendix A. Troubleshooting</TD
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><TD
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WIDTH="10%"
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ALIGN="right"
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VALIGN="bottom"
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><A
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HREF="trbl-index.html"
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ACCESSKEY="N"
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>Next</A
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></TD
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></TR
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></TABLE
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><HR
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ALIGN="LEFT"
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WIDTH="100%"></DIV
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><DIV
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CLASS="section"
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><H1
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CLASS="section"
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><A
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NAME="trbl-relogin-some"
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>A.7. Some users are constantly being forced to relogin</A
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></H1
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><P
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>First, make sure cookies are enabled in the user's browser.
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</P
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><P
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>If that doesn't fix the problem, it may be that the user's ISP
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implements a rotating proxy server. This causes the user's effective IP
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address (the address which the Bugzilla server perceives him coming from)
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to change periodically. Since Bugzilla cookies are tied to a specific IP
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address, each time the effective address changes, the user will have to
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log in again.
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</P
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><P
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>If you are using 2.18 (or later), there is a
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parameter called <SPAN
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CLASS="QUOTE"
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>"loginnetmask"</SPAN
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>, which you can use to set
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the number of bits of the user's IP address to require to be matched when
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authenticating the cookies. If you set this to something less than 32,
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then the user will be given a checkbox for <SPAN
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CLASS="QUOTE"
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>"Restrict this login to
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my IP address"</SPAN
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> on the login screen, which defaults to checked. If
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they leave the box checked, Bugzilla will behave the same as it did
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before, requiring an exact match on their IP address to remain logged in.
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If they uncheck the box, then only the left side of their IP address (up
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to the number of bits you specified in the parameter) has to match to
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remain logged in.
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</P
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></DIV
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><DIV
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CLASS="NAVFOOTER"
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><HR
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ALIGN="LEFT"
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WIDTH="100%"><TABLE
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SUMMARY="Footer navigation table"
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WIDTH="100%"
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BORDER="0"
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CELLPADDING="0"
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CELLSPACING="0"
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><TR
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><TD
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WIDTH="33%"
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ALIGN="left"
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VALIGN="top"
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><A
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HREF="trbl-relogin-everyone.html"
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ACCESSKEY="P"
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>Prev</A
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></TD
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><TD
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WIDTH="34%"
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ALIGN="center"
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VALIGN="top"
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><A
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HREF="index.html"
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ACCESSKEY="H"
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>Home</A
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></TD
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><TD
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WIDTH="33%"
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ALIGN="right"
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VALIGN="top"
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><A
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HREF="trbl-index.html"
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ACCESSKEY="N"
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>Next</A
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></TD
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></TR
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><TR
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><TD
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WIDTH="33%"
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ALIGN="left"
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VALIGN="top"
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>Everybody is constantly being forced to relogin</TD
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><TD
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WIDTH="34%"
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ALIGN="center"
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VALIGN="top"
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><A
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HREF="troubleshooting.html"
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ACCESSKEY="U"
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>Up</A
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></TD
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><TD
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WIDTH="33%"
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ALIGN="right"
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VALIGN="top"
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><TT
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CLASS="filename"
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>index.cgi</TT
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> doesn't show up unless specified in the URL</TD
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></TR
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></TABLE
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></DIV
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></BODY
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></HTML
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> |