202 lines
3.8 KiB
HTML
202 lines
3.8 KiB
HTML
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
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<HTML
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><HEAD
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><TITLE
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>General Advice</TITLE
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><META
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NAME="GENERATOR"
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CONTENT="Modular DocBook HTML Stylesheet Version 1.79"><LINK
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REL="HOME"
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TITLE="The Bugzilla Guide - 3.6.1
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Release"
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HREF="index.html"><LINK
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REL="UP"
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TITLE="Troubleshooting"
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HREF="troubleshooting.html"><LINK
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REL="PREVIOUS"
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TITLE="Troubleshooting"
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HREF="troubleshooting.html"><LINK
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REL="NEXT"
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TITLE="The Apache web server is not serving Bugzilla pages"
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HREF="trbl-testserver.html"></HEAD
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><BODY
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CLASS="section"
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BGCOLOR="#FFFFFF"
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TEXT="#000000"
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LINK="#0000FF"
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VLINK="#840084"
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ALINK="#0000FF"
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><DIV
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CLASS="NAVHEADER"
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><TABLE
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SUMMARY="Header navigation table"
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WIDTH="100%"
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BORDER="0"
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CELLPADDING="0"
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CELLSPACING="0"
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><TR
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><TH
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COLSPAN="3"
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ALIGN="center"
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>The Bugzilla Guide - 3.6.1
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Release</TH
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></TR
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><TR
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><TD
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WIDTH="10%"
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ALIGN="left"
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VALIGN="bottom"
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><A
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HREF="troubleshooting.html"
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ACCESSKEY="P"
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>Prev</A
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></TD
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><TD
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WIDTH="80%"
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ALIGN="center"
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VALIGN="bottom"
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>Appendix A. Troubleshooting</TD
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><TD
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WIDTH="10%"
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ALIGN="right"
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VALIGN="bottom"
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><A
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HREF="trbl-testserver.html"
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ACCESSKEY="N"
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>Next</A
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></TD
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></TR
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></TABLE
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><HR
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ALIGN="LEFT"
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WIDTH="100%"></DIV
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><DIV
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CLASS="section"
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><H1
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CLASS="section"
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><A
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NAME="general-advice"
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>A.1. General Advice</A
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></H1
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><P
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>If you can't get <TT
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CLASS="filename"
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>checksetup.pl</TT
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> to run to
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completion, it normally explains what's wrong and how to fix it.
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If you can't work it out, or if it's being uncommunicative, post
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the errors in the
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<A
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HREF="news://news.mozilla.org/mozilla.support.bugzilla"
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TARGET="_top"
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>mozilla.support.bugzilla</A
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>
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newsgroup.
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</P
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><P
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>If you have made it all the way through
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<A
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HREF="installation.html"
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>Section 2.1</A
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> (Installation) and
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<A
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HREF="configuration.html"
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>Section 2.2</A
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> (Configuration) but accessing the Bugzilla
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URL doesn't work, the first thing to do is to check your web server error
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log. For Apache, this is often located at
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<TT
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CLASS="filename"
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>/etc/logs/httpd/error_log</TT
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>. The error messages
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you see may be self-explanatory enough to enable you to diagnose and
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fix the problem. If not, see below for some commonly-encountered
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errors. If that doesn't help, post the errors to the newsgroup.
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</P
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><P
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> Bugzilla can also log all user-based errors (and many code-based errors)
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that occur, without polluting the web server's error log. To enable
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Bugzilla error logging, create a file that Bugzilla can write to, named
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<TT
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CLASS="filename"
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>errorlog</TT
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>, in the Bugzilla <TT
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CLASS="filename"
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>data</TT
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>
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directory. Errors will be logged as they occur, and will include the type
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of the error, the IP address and username (if available) of the user who
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triggered the error, and the values of all environment variables; if a
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form was being submitted, the data in the form will also be included.
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To disable error logging, delete or rename the
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<TT
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CLASS="filename"
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>errorlog</TT
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> file.
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</P
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></DIV
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><DIV
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CLASS="NAVFOOTER"
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><HR
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ALIGN="LEFT"
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WIDTH="100%"><TABLE
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SUMMARY="Footer navigation table"
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WIDTH="100%"
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BORDER="0"
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CELLPADDING="0"
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CELLSPACING="0"
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><TR
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><TD
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WIDTH="33%"
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ALIGN="left"
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VALIGN="top"
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><A
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HREF="troubleshooting.html"
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ACCESSKEY="P"
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>Prev</A
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></TD
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><TD
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WIDTH="34%"
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ALIGN="center"
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VALIGN="top"
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><A
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HREF="index.html"
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ACCESSKEY="H"
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>Home</A
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></TD
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><TD
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WIDTH="33%"
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ALIGN="right"
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VALIGN="top"
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><A
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HREF="trbl-testserver.html"
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ACCESSKEY="N"
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>Next</A
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></TD
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></TR
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><TR
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><TD
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WIDTH="33%"
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ALIGN="left"
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VALIGN="top"
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>Troubleshooting</TD
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><TD
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WIDTH="34%"
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ALIGN="center"
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VALIGN="top"
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><A
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HREF="troubleshooting.html"
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ACCESSKEY="U"
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>Up</A
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></TD
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><TD
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WIDTH="33%"
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ALIGN="right"
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VALIGN="top"
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>The Apache web server is not serving Bugzilla pages</TD
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></TR
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></TABLE
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></DIV
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></BODY
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></HTML
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> |